Initiate the password reset from a web browser on any device or computer:. Complete the password reset process:. If you cannot answer the password recovery question or cannot access the email inbox associated with your BlackBerry ID, you will not be able to sign in or regain access to this BlackBerry ID account.
The only option is to reset the BlackBerry ID account and create a new one. If you need further BBID support you can get support here. Toggle navigation. Knowledge Base. If you know your password you can just change your BlackBerry ID password Initiate the password reset email from the BlackBerry smartphone: From the home screen, complete one of the following:. Complete one of the following steps:.
If already logged in and the BlackBerry ID login screen is not displayed, select Change Password , then Forgot Password, enter the answer to the password recovery question and select OK. Follow the steps below to Complete the password reset process. If you forget your password and your smartphone uses a BlackBerry Enterprise Server, the administrator may be able to reset your password for you.
If your smartphone does not use this server, you can reset your password after deleting all the data on the smartphone. If your BlackBerry Curve uses a BlackBerry Enterprise Server, contact your administrator as soon as possible and explain your situation.
Do not continue to enter possible passwords. In some cases, the administrator may be able to override the system and reset your password while preserving the data currently on your smartphone.
To reset your forgotten password yourself, continue to enter incorrect passwords beyond the number of allowed attempts to delete your data on the smartphone. Your data on the BlackBerry Curve is erased, and you can enter a new password.
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